Radisson Converts 1.5× Better Through ChatGPT. Is AI Search Becoming a Revenue Channel?
Radisson reports that its ChatGPT hotel-discovery experience converted visits to bookings at approximately 1.5× its organic-search conversion rate in a July–August 2026 OpenAI customer case study. That is an important early signal, not a universal benchmark: it raises a practical question for CMOs about whether conversational discovery can create more decision-ready demand, and how to measure that without overstating causation.











